AUDIENCE: All employees

LENGTH: 1.5 days

Module 1: Guiding Customer Conversations^®

Manage the four common parts of a customer interaction. Ensure each customer receives complete, reliable service - by acting as the expert guide.

LENGTH: 8 hours

Module 2: Expanding Customer Relationships™

Expand the customer's business relationship by identifying and satisfying additional customer needs.

LENGTH: 4 hours (participants complete Guiding Customer Conversations^® as a pre-requisite)