AUDIENCE: All employees  

LENGTH: 2-day workshop or available as the individual modules described below

Module 1: Reaching for Stellar Service^®

Understand the big picture and the role of the individual employee in delivering stellar service.

LENGTH: 4 hours

Module 2: Caring for Customers^®

Provide friendly, caring service that meets the needs of customers on the human level.

LENGTH: 4 hours

Module 3: Healing Customer Relaitonships^®

Develop skills that will help individual employees serve customers who are angry or upset, especially after a service breakdown.

LENGTH: 4 hours

Module 4: Dazzling Your Customers^®

Master the art of surprising customers with pleasing extras - creatively and cost-effectively.

LENGTH: 4 hours